Contact Us   /   Council A-Z   /   Civil Defence

Contact Us

Contacting Council

There are lots of ways you can contact us – whether there’s something that’s really bugging you, a problem with a council-provided service, or you just want to acknowledge the positive work your council and councillors are doing.

We’re here to listen and are committed to providing outstanding service. Like you, Tauranga City Council staff and Elected Members want the best for our city.

Telephone us

Telephone us

Give us a call on 07 577 7000.
Email us

Email us

Email .We will respond to you within two working days.
Online Form

Online Form

Complete our feedback form

FIXiT app

Have you seen damage across the city that needs fixing? Download the FIXiT Tauranga app on your smartphone to let us know where.

App Store
Google Play

Facebook logo



 Like us on Facebook, share your thoughts and other residents’ views.

Follow us on Twitter

Our Twitter username is @tgacouncil

Write to us

Write to us

Pick up a pen and write to us. Our postal address is Tauranga City Council, Private Bag 12022, Tauranga 3143.  We will respond to your letter within five working days; if we need longer to give a complete response, we will let you know.

In Person

In person

Call in and speak to one of our friendly and professional customer service advisors: 91 Willow Street, Tauranga. We’ll find the best person for you to talk to. Opening Hours 8am-5pm weekdays (Note: apart from Wednesday hours 9am-5pm) 
Contact an Elected Member

Contact an Elected Member

You can contact an elected councillor directly Elected Members Contacts or all of them – they have group email address or you ring 985 6171 to leave a phone message for all of them.

Meet with the Mayor

Meet with the Mayor

You can arrange to meet with the Mayor to raise any issues that you have.  Please phone the Mayor’s Executive Assistant on 07 577 7011.
Speak at a Meeting

Speak at a Council meeting

You can request to speak at the beginning of a council or committee meeting. A maximum of 10 minutes is allocated per speaker. Please call us on 07 577 7000 and ask to speak to our Governance team to request this.


Council takes complaints seriously and encourages customers to come forward if they are not happy with the service received or the process they have or are going through. Complaints give valuable feedback and opportunities for Council to improve its standards.

As a general rule:

  • complaints are dealt with in confidence. 
  • This means the name and address of the person making the complaint is not revealed to the other party, unless required by law to do so or the complainant agrees to the release of the information. 
  • we will not deal with anonymous complaints 
  • complaints about regulatory issues are not treated as complaints, unless they are concerned about staff behaviour
  • complaints about something someone in the community is doing should be in writing and addressed to the “Tauranga City Council” (we will see it gets to the right person)
  • complaints about Elected Members should be directed to the Mayor (same postal address as Council)

Note that issues between neighbours are often civil matters and Council does not become involved unless it involves a bylaw or a non-compliance with a consent condition.

Last Reviewed: 23/01/2017