Contact Us   /   Council A-Z   /   Civil Defence

Severe Weather Event: Information for Residents

Storm Management Update

Updated Friday, 14 April 2017, 10:00am - FINAL UPDATE

The Emergency Operations Centre (EOC) for Tauranga City and the Western Bay of Plenty is standing down at 11am today. The two councils will now operate business as usual. Staff and contractors will continue work to clear any blocked roads, slips and fallen trees as quickly as possible.

While the worst is over, people are asked to please take extreme care on the roads. Treat all downed power lines as live – please stay clear of any power lines that are on the ground or are low-hanging.

The Tauranga City Council call centre remains open, as does the Western Bay after-hours call service. Residents are advised to report any issues to their local council:

Tauranga City Council call 07 577 7000 or email  - OR -  Western Bay of Plenty District Council call 07 571 8008 or 0800 WBOPDC or email

Updated Friday, 14 April 2017, 9:00am

The Western Bay of Plenty sub-region is in clean-up mode following the effects of Cyclone Cook yesterday. The Emergency Operations Centre (EOC) for Tauranga City and the Western Bay of Plenty re-opened this morning to manage recovery efforts. Staff and contractors are busy working to clear blocked roads, and assess slips and further damage. They’re also assessing slips at Harbour Drive in Omokoroa.

A total of 40 families across Tauranga and the Western Bay reported self-evacuating to family and/or friends yesterday.

What we want the community to do today:

While the worst is over, please take care this morning, and stay at home and off the roads if possible. Treat all downed power lines as live – please stay clear of any power lines that are on the ground or are low-hanging. If you see sewage overflows, slips, or trees down that you do not think are being responded to please report this to your local council:

Tauranga City Council call 07 577 7000 or email  - OR -  Western Bay of Plenty District Council call 07 571 8008 or 0800 WBOPDC or email


Power is still out in some areas of the District. Contractors are working to restore this as quickly as possible. We made a call overnight that the conditions were far too dangerous for crews to start repair work.

There are homes without power in:

  • Welcome Bay
  • Papamoa
  • Te Puke
  • Te Puna
  • Matakana Island


There are a number of slips and trees down which have caused road closures. Council contractors are working to get these cleared as quickly as possible. While the worst is over, please be extremely careful on the roads today and allow extra travel time for any delays.

Current road closures:

  • Grenada St/Sandhurst Drive – closed as precaution only
  • Welcome Bay Rd – closed from Rocky Cutting Rd to Te Puke Highway
  • State Highway 2 closed at Bruce Road eastbound after Otamarakau
  • Kauri Point Road – closed due to large slip
  • State Highway 29 (Kaimai) – closed due to slips


Staff are assessing our water and wastewater treatment plants this morning. There are no major issues to report.

Tanners Point may experience low or no water pressure. We’re working to fix this as soon as possible.

Updated Thursday, 13 April 2017, 10:37 pm

The worst of Cyclone Cook has now passed the Western Bay of Plenty and the severe weather warning has been lifted.

Residents who self-evacuated are now able to return home as the threat from flooding passed with the high tide (9.11pm).

As the cyclone moves South the focus will turn to:

  • Re-establishing power in affected areas. To check on power outages in your areas visit
  • Re-opening both local roads and state highways which have been closed overnight
  • Removing fallen trees and clearing land slips
  • Re-establishing any infrastructure services that have been disrupted
  • Council crews will be out in the morning to assess any damage and undertake repairs.

Residents are advised to drive carefully as there may be significant amount of debris on both local roads and highways.

Residents are asked to take care as there is still a chance of strong winds and rain. And also not go sightseeing.

They are also advised to remain cautious when returning to their properties as the land will be water-logged following this and the previous cyclone event.

A number of slips have been reported. If you’re concerned about any possible slips on your property:

  • Check the ground for any signs of cracking or other signs it may be moving
  • Contact your council who will send engineers to inspect your property
  • If you think your safety is at risk evacuate the area immediately. 

Western Bay of Plenty District Council call 07 571 8008 or 0800 WBOPDC or email

Tauranga City Council call 07 577 7000 or email

Live map: welfare centres, road closures and incidents

A live map has been set up to show road closures and known incidents (e.g. slips, flooded areas), along with open welfare centres:

This map will be updated as information becomes available. Please share.


Call 111 in an emergency – if there’s a risk to person or property.

Otherwise please call your council with any questions: Tauranga City: 07 577 7000 or Western Bay 07 571 8008


Recent Updates


Updated Thursday 13 April, 2017, 10.25pm

  • SH2 – Both directions Matata
  • SH34 is evauation route – Te Teko to Rotorua
  • SH30 around Rotoma – lane closure
  • SH2 – Waihi to Tauranga at Apata 
  • SH29 – from Te Poi to Tauriko

For more information on State Highway closures see NZTA's website.

  • Tuapiro Road
  • Kaitemako Road
  • Corner of Boucher and Beatty Ave (Te Puke) 
  • Arawa Road – Maketu
  • Te Puna Station Road
  • Rocky Cutting Road – Number 664
  • Welcome Bay Road – closed Rocky Cutting Road to Te Puke Highway



  • numerous roads are currently blocked or partially blocked due to fallen trees across the western Bay, including SH29. Please stay off the roads. If you see a fallen or damaged tree, please contact the Council to have it cleared.


Updated Thursday, 13 April 2017, 2:20 pm

Tauranga Airport is currently open, but all flights coming in and out of Tauranga have been cancelled between now and 4pm. Please continue to check Tauranga Airport's website for updates if you have a flight that is departing or arriving after 4pm. 


Updated Thursday, 13 April 2017, 2:00pm

If you think you may need sandbags, and you need fewer than 20, please collect them directly from the Downer depot at The Lakes. If you are physically unable please contact Council and we will arrange delivery, but the first preference is pickup. If you need more than 20 sandbags please also contact Council on 07 577 7000.


Updated Thursday 13 April 2017, 12:30pm

All Tauranga libraries will close at 3pm today.
All Bay Venues facilities (pools and halls) will close at 1pm today.
Baycourt will close at 1pm today. 

The council's customer service centre will stay open for the rest of the day and our phone line is open 24/7. 


Updated Thursday 13 April 2017, 11:30am

Due to the severe weather forecast for the next 24 hours, please be advised of the following changes to the weekend’s events:

  • Easter In The Park, scheduled to be held at Coronation Park 10:00am-1:00pm tomorrow, has been CANCELLED.
  • The Whanau Day Easter Concert, scheduled to be held at ANZAC Park 10:00am-5:00pm tomorrow, has been relocated to the Salvation Army Church – 51 Fifth Avenue, Tauranga.
  • The Combos category of the National Youth Jazz Competition, scheduled to be held at Baycourt 9:00am-4:30pm today, has been POSTPONED to tomorrow (Friday, 14 April) 9:00am-4:30pm.

The Jazz Festival event organisers are currently contingency planning for their other scheduled events, and an update will follow as soon as it is available.


Updated Thursday 13 April 2017, 11.00am

There is a ​strong wind warning in place from later today. Severe gales with gusts of 150km/h or more are possible.

Coastal areas can expect large waves of five metres or more during this time, with storm surges near the centre of Cyclone Cook, and possible i​nundation and coastal erosion.

If you believe your property may flood or you're just feeling unsafe, you should think about moving yourself and your pets to friends or family in other areas.

Residents are urged to secure outdoor furniture and trampolines, and ensure that boats are moored securely.

If you need to drive anywhere, watch out for any debris which may have blown onto the roads.​​


Updated Thursday 13 April, 2017, 11.00am

  • Reminder that there are no kerbside collections today. We are concerned that as high winds pick up, rubbish bins will create a safety hazard. All waste contractors have been instructed to postpone today’s collections until Sunday.
  • Friday’s collections will be picked up on Saturday.
  • Both transfer stations are closed today and Friday.
  • Monday collection will be as normal.


Updated Thursday 13 April, 2017, 11.00am

  • Mauao base track is closed
  • Moturiki Island is closed
  • We advise people to stay away from all beaches and coastal areas.


Updated Thursday 13 April, 2017, 11.00am

There are things you can do to protect your home or business:

  • SAFETY first: Stay away from swollen streams, creeks and rivers. If you can, give others a hand to help protect their property.
  • SAFETY: People with disabilities or other ​​​health and mobility issues should go and stay with friends or family if floodwaters are likely to block access to and from their homes.
  • UNBLOCK any drains or culverts on or around the property.
  • MOVE any valuables to areas that are safe from flooding (photo albums, legal documents etc) from low-lying parts of the house to higher up. Get your car out of any area that has flooded previously.
  • MOVE: Use sandbags around doors to help keep floodwaters out of the house or – if your hardware store has sold out - use sacks or plastic rubbish bags filled with soil instead.
  • HELP: the region's Councils and engineers by using a permanent marker to indicate the water level, date and time of flooding on your property or on power poles and fence posts.​