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How to Pay


Set up online for direct debitGet your rates invoice by emailPayment options: online by direct debit | online by credit card | in person | over the phone | via post | automatic payments | internet / phone banking

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There are lots of different ways to pay your rates - online, in person, over the phone or via post. Payments can be made by cash, EFTPOS, cheque, credit card, direct debit, automatic payment, internet banking or telebanking. Paying online is the quickest option and you can do this either by using your credit card, or even easier, by Direct Debit. Set yourself up online and you won’t have to worry about missing a payment anymore. 


18,226 direct debit users

The winners of this year's $500 rates credit draw are Olga and Kevin Nicholson from Maungatapu. Congratulations you two, enjoy not having to worry about payment deadlines anymore. Kevin and Olga set up for direct debit in August and went into the draw to win $500 off their rates, courtesy of ANZ. 

939 people set up over the month of August, bringing us to a total 18,226 direct debit users. That's one third of rates bills being paid the easy way.


Pay your rates online

Direct debit: the hassle-free option 

The easiest way to pay your land rates and water rates is by direct debit. It is also the best way to avoid a late payment penalty. Direct debits can be set up for weekly, fortnightly, monthly, six-monthly or annual payments. Set yourself up online and take a weight off your mind!

Set up online for direct debit

You can still print and send through a paper form if you'd rather:

 

Information on direct debiting

  • For land rates, this method of payment enables you to give Tauranga City the authority to make deductions from your bank account at an agreed frequency - weekly, fortnightly, monthly, 6 monthly (on invoice) or annually. Direct debiting ensures that each instalment is cleared in full by invoice due date (no payment in arrears).

Start-up option: have you – for example – just bought a new house and think you won’t be able to pay your first instalment in full? We have a solution for you. Choose the start-up option when you sign up for weekly, fortnightly or monthly direct debit. This will allow you to pay for your current rates bill in arrears, while also paying in advance (as per normal direct debit) for your next instalment. 

Example: you buy a house in July and receive your first rates invoice early August for $2,400 for the year – so $1,200 is due then for your first instalment. Here’s what your payments would look like using monthly direct debit versus monthly direct debit with start-up option: 

  Aug Sep Oct Nov Dec Jan Feb Mar ...
[A] Monthly DD $1,200 (1) $200 (2) $200 (2) $200 (2) $200 (2) $200 (2) $200 (2) $200 (3) $200
[B] Monthly DD + start-up $0 (4) $400 (5) $400 (5) $400 (5) $400 (5) $400 (5) $400 (5) $200 (6) $200

 

[A] Monthly direct debit
(1) you pay off your first instalment in one go 
(2) you gradually pay off your second instalment (in advance for February)
(3) on to the next instalment
[B] Monthly direct debit with start-up option
(4) you pay nothing upfront
(5) you start reimbursing what you owe for the first instalment ($200) and you start paying off your second instalment ($200)
(6) you’ve now caught up! You start paying off your next instalment normally

This is an example – you can sign up for direct debit and start-up at any time of the year. Call us on 07 577 7000 with any questions.
 
  • For water rates, the amount payable (as shown on your water rates invoice) will automatically be deducted from your bank account, on the due date for payment as shown on the invoice. Water rates direct debits cannot be taken out monthly, six monthly or annually - they only operate on an invoice-to-invoice basis. Paying your water invoice by direct debit is easy to set up and means your water bill is always paid on time.

Cancelling direct debiting

If you wish to cancel your direct debit, or make changes to it, please contact Tauranga City Council on 07 577 7000. Some changes can be made over the phone, others require a new direct debit application to be completed e.g. if you change the bank the payment is to come out of or if you move from one house to another (change of valuation number).

For more information on paying your rates / water rates by direct debit please call at the Customer Service Centre at 91 Willow Street, Tauranga or phone 07 577 7000.

Pay online by credit card

You can pay your land rates and water rates online with your credit card. A 1.3% surcharge will apply.

 

Pay in person

You can pay your land rates and water rates in person at:

TCC Customer Service Centre
91 Willow Street, Tauranga
Monday - Friday 8am to 5pm (excluding Wednesdays)
Wednesdays 9am to 5pm
Payment methods accepted: cash, EFTPOS, credit card (note a 1.3% surcharge for credit card payment will apply) or cheque.

Any participating NZ Post Shop as long as you have an invoice with a barcode. Note this service is not available at Mount Central Parade Post shop.
Payment methods accepted: cash, EFTPOS or cheque.

Find your local NZ Post Shop

Pay over the phone

You can pay your land rates and water rates by credit card over the phone by calling our Customer Service Centre on 07 577 7000. Please have your rates invoice with you as the invoice number is required for credit card payments. Only Visa or Mastercard payments are accepted. Note a 1.3% surcharge for credit card payment will apply.

Pay via post

You can use the reply-paid envelope provided with your rates / water rates invoice and pay your rates via cheque. All cheques are to be made payable to the Tauranga City Council. You'll notice the envelope is addressed to Auckland. We use an electronic process to record cheque payments and this technology is not yet available in Tauranga.

If you want a receipt for your payment, you will need to request one by sending the whole rates / water rates invoice with your payment. If no receipt is required, only the bottom tear-off portion needs be sent off with the payment.

Set up automatic payment with your bank

This allows you to make regular payments automatically from your bank account (e.g. weekly, fortnightly or monthly). For land rates, please ensure the correct amount is set up to be paid each time, so that the payments made equal the total of your rates instalment to avoid any late payment penalties. For water rates, you should check to ensure that your payments are keeping up with the amount you are being charged for your water rates, to avoid any late payment penalties.  
 
Please note that for land rates, monthly automatic payments or direct debit payments are equal payments made in advance of the due date for rates payments. In effect you are building up a credit each month towards your next rates payment.  

Water Rates Automatic Payment Application form (624kb pdf) 
Rates Automatic Payment Application form (650kb pdf) 

Internet or phone banking

Customers within New Zealand

You can make arrangements with your bank to pay your land rates and other bills using telephone or internet banking. Contact your bank to set this up. You will need to provide the bank with the Valuation reference number from your rates notice. The bank will have all of the other required details.

Customers outside New Zealand

Customers outside of New Zealand or with an overseas bank will need to provide the following details to their bank:

Payee name Tauranga City Council
Payer particulars Your name
Payer code Property address (listed on your rates notice)
Payer reference Valuation Reference number (listed on your rates notice)

 

Account name Bank Branch Account number
Tauranga City Council ANZ Tauranga 06-0433-0213474-00

Note:  For multiple properties it is essential that a separate payment is set up for each property, as above.

Processing time

Make sure you allow enough time for your transaction to be processed and to reach Council before your payment due date. Remember to check with your bank what their delays are. Also make sure you include the appropriate references in your payment (e.g. water rates) so we can allocate the funds promptly. 

Payments received after the due date will incur penalty fees.

Penalties

  • A 10% penalty will be incurred on any balance of a rates instalment that is not paid by the due date specified on the invoice.
  • A further 10% penalty will be incurred in July each year for any balance that remains unpaid. 

Save the trees: sign up for eInvoice and get your rates invoice via email

If you wish to receive your rates invoice via email, search for your property using the Rating Information Database and then click the 'eInvoice' or 'Requests, uploads and downloads' links. Or email info@tauranga.govt.nz. Please include your customer number from the top of your rates or water rates invoice.

Rating Information Database

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Rates enquiries

Tauranga City Council Rates

All enquiries regarding these rates should be directed to the Customer Service Centre located at 91 Willow Street, Tauranga.
Phone  07 577 7000

Bay of Plenty Regional Council Rates 

All enquiries regarding these rates should be directed to the Regional Council Offices, located at 5 Quay Street, Whakatane. 
 
Phone 0800 368 267, otherwise phone  07 922 3390 


Last Reviewed: 03/04/2017