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Rates General Information

Set up online for direct debitGet your rates invoice by emailInvoices for the second rates instalment for the 2016/17 rating year have been sent and payment is due on Tuesday, 28 February 2017. 

What are rates and how are they spent?

Rates are a tax on the value of your property and provide Council with income to deliver services and capital projects such as new roads, stormwater systems, libraries, water pipes, parks and reserves and so on.

Here's an overview of what your rates will pay for this year:

What will my rates pay for?

My rates 2016/17 - what they will pay for (57 kb pdf)

You can also see the Annual Plan 2016/17 for more detail, and Council’s Long Term Plan for a ten-year view.

Annual Plan 2016/17 

Long Term Plan

Rates are not a ‘charge for services’ meaning the amount you pay in rates doesn’t directly relate to the amount of things Council does for you personally. The exception being water rates, which are charged based on meter readings.

Information on water rates

Rates provide 56% of the Council’s income. The other ways Council can get income to deliver on services and facilities are:

  • user fees (15% of income)
  • development contributions (8% of income)
  • other revenue (14% of income)
  • Government grants, subsidies, interest (7% of income)

In the 2016/17 financial year, it will cost the Council approximately $191 million to deliver the services and infrastructure this growing city needs. Of this, $143 million is to be generated from rates. Rates are collected from our approx. 51,000 residential customers and 3,250 commercial customers..

How are rates calculated?

Rates are a tax on the value of your property. The value of your property is set by an independent agency and is driven by national legislation. Revaluations are done every three years. The most recent was done on 1 July 2015 and revaluation notices were sent to property owners on 18 November 2015. The next revaluation will take place in July 2018.

Property valuations

Key dates

  • Annual rates are set in July each year
  • The rating year starts on 1 July each year to 30 June the following year
  • Rates are payable in two instalments:
    • On 1 August each year an assessment is sent out to property owners together with the first instalment invoice. Payments are due on the last working day in August.
    • The second instalment invoice is sent out to property owners on 1 February each year and is due on the last working day in February.

Note: invoices to property owners who pay their rates by direct debit are sent out around a week after the 1 August and 1 February to make sure that the monthly direct debits have been taken into account.

Invoicing and payment

Save the trees: sign up for eInvoice and get your rates invoice via email

If you wish to receive your rates invoice via email, search for your property using the Rating Information Database and then click the 'eInvoice' or 'Requests, uploads and downloads' links. Or email Please include your customer number from the top of your rates or water rates invoice.

Rating Information Database

Pay online and save some time

There are lots of different ways to pay your rates - online, in person, over the phone or via post. Payments can be made by cash, EFTPOS, cheque, credit card, direct debit, automatic payment, internet banking or telebanking.

How to pay your rates

Last Reviewed: 03/02/2017